Mechanical Breakdown Insurance Claims
We understand that sinking feeling you get when something happens to your car.
So if you suffer a mechanical breakdown we’re here to make sure your claim is as easy and stress-free as possible.
How to Make a Claim
Simply follow these steps:
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- If you need roadside assistance call 0800 581 581, otherwise call us on 0800 809 700 or email claims@autosure.co.nz and provide your policy number, vehicle registration and current odometer reading.
- We’ll help you find your nearest Authorised Repairer (all repairs must be carried out by an Authorised Repairer).
- If the vehicle can be driven safely without causing further damage, take it to the nearest Authorised Repairer. If not arrange to have it towed (some policies have cover for towing included).*
- Present your policy to the repairer to determine if the breakdown constitutes a claim and request the repairer contacts us.
- You may be required to complete a claim form and we may also require other documentation, such as proof of servicing and other relevant invoices
- If the repairer can’t determine the fault it may be necessary to dismantle parts. If this is the case we must be notified, however, only you can authorise the dismantling to be carried out. Please note: The contract for repair is between you and the repairer. Any costs not covered by the policy (including your excess), must be paid to the repairer at the completion of the repairs.
NOTE: Any repairs commenced without our prior approval are excluded from cover.
Protecting Your Car
Your car is a valuable asset and can be expensive to fix. So, as well as protecting you with insurance, we want to let you know about a few things you can do to keep your car running well and extend its life:
- Have it serviced regularly (see your policy wording for details), and ensure it has a current WOF and registration. These steps will not only keep your policy valid, they are legal requirements to protect you and other road users as well.
- If you know your car has a defect that needs repair, it’s important not to drive it until the repairs are completed.
- Regularly check the engine oil level, tyre pressure/condition, coolant level (when engine is cold) and lights.