We’re here to help.

We work hard to make our policies as straight forward as possible, but we also understand that you may have questions. So we’ve put together a list of FAQs to provide answers to many of the common questions.

Frequently Asked Questions

Below is a list of the most common questions. If after reading them you can’t find what you need, please call us on 0800 267 873 between 8.30am and 5.00pm weekdays or feel free to contact us and one of our friendly team will be happy to help.

Product Questions

Are Mechanical Breakdown Insurance policies transferable?

At our discretion, we may permit the transfer of a Mechanical Breakdown Insurance policy to a new owner if you sell the vehicle. A transfer will not be permitted if the vehicle is sold to or through a motor vehicle dealer or trader, or you have had a claim accepted on your policy. To request a Transfer Form please email sales@autosure.co.nz.

If I need to cancel my Mechanical Breakdown Insurance policy, can I get a refund?

If you are not completely happy with the cover provided by your Mechanical Breakdown Insurance policy, you may cancel it at any time by giving us notice in writing. If you request cancellation, your policy is not refundable unless cancelled within 15 days of the start of the period of insurance and you have not made a claim under your policy. Call us on 0800 267 873 to discuss this with one of our friendly team members.

Who is the underwriter?

Our Mechanical Breakdown, Payment Protection and Guaranteed Asset Protection Insurance products are underwritten by DPL Insurance Limited. Find out more about their Financial Strength Rating. Our Car Insurance is underwritten by Vero Insurance New Zealand Limited. Find out more about their Financial Strength Rating.

General Questions

How can I make a claim?

We’re here to make your claim as stress-free as possible. Find out more about making a claim.

How can I make a complaint?

We’ll always do our best to get things right and provide you with great service. However, if you have a complaint relating to our activities, in the first instance, please contact us. You can also learn more about our complaints process.

What will you do with my personal information?

You can find out all about how we care for your personal information in our Privacy Policy.