Contact Us
At Autosure we’re here to support you.
So please feel free to contact us with any questions and we’ll try to assist you.
Contacting Autosure
We’re committed to providing excellent service to all of our customers. That’s why your feedback is so important to us – whether it’s a question, compliment, suggestion or complaint – please let us know how we can help.
Please Note: On 26 February 2025 our company name changed from ‘DPL Insurance Limited’ to ‘Autosure Insurance Limited’.
You can call, email or write to us. If you complete this online form, we’ll aim to reply within 24 hours or the next business day.
Online Form
Contact Details
Emergency car roadside assistance
Breakdown: 0800 581 581 (24/7)
Car insurance: 0800 837 676 (24/7)
Mechanical breakdown, loan payment sickness or injury, shortfall or GAP
Enquiries: 0800 267 873 or support@autosure.co.nz (Mon-Fri 8am–5pm)
Claims: 0800 809 700 or claims@autosure.co.nz (Mon-Fri 8am–5pm)
Car insurance – accident, theft or windscreen claims and enquiries
0800 227 787 or autosureservice@vero.co.nz (Mon-Fri 8.30am–5pm)
Life insurance – life & funeral claims and enquiries
0800 666 004 or lifeinsurance@autosure.co.nz (Mon-Fri 8.30am–5pm)
Address
PO Box 33 1248, Takapuna, Auckland 0740, New Zealand
Canon Building, 28 The Warehouse Way, Northcote, Auckland
Complaints
If you have a complaint relating to our activities, in the first instance, please get in contact.
Car insurance
Contact Vero, who underwrites these policies. You can find out more by viewing their complaints process.
0800 227 787 or complaints@vero.co.nz (Mon-Fri 8.30am–5pm)
All other insurances
Contact Autosure, as we underwrite these policies. You can find out more by viewing our complaints process.
0800 267 873 or complaints@autosure.co.nz (Mon-Fri 8am–5pm)
Interested in Becoming a Dealer?
If you would like to become an Autosure dealer and help your customers protect their car and savings, please contact us to discuss this.