FAQs
We’re here to help.
We work hard to make our policies as straight forward as possible, but we also understand that you may have questions. So we’ve put together a list of FAQs to provide answers to many of the common questions.
Frequently Asked Questions
Below is a list of the most common questions. If after reading them you can’t find what you need, please call us on 0800 267 873 between 8.30am and 5.00pm weekdays or feel free to contact us and one of our friendly team will be happy to help.
Product Questions
Are Mechanical Breakdown Insurance policies transferable?
If I need to cancel my Mechanical Breakdown Insurance policy, can I get a refund?
If you are not completely happy with the cover provided by your Mechanical Breakdown Insurance policy, you may cancel it at any time by giving us notice in writing. If you request cancellation, your policy is not refundable unless cancelled within 15 days of the start of the period of insurance and you have not made a claim under your policy. Call us on 0800 267 873 to discuss this with one of our friendly team members.
Who is the underwriter?
Our Mechanical Breakdown, Payment Protection and Guaranteed Asset Protection Insurance products are underwritten by Autosure Insurance Limited. Find out more about their Financial Strength Rating. Our Car Insurance is underwritten by Vero Insurance New Zealand Limited. Find out more about their Financial Strength Rating.
Where can I buy your products?
We partner with hundreds of car dealerships and finance companies throughout New Zealand. Find an Autosure Approved Dealer near you.
General Questions
How can I make a claim?
We’re here to make your claim as stress-free as possible. Find out more about making a claim.
How can I make a complaint?
What will you do with my personal information?
You can find out all about how we care for your personal information in our Privacy Policy.